Privacy Policy

Effective Date: July 15, 2025
Website: https://ttcholland.vn
Company Name: TTC Holland Co., Ltd.

Who We Are

This website is operated by TTC Holland Co., Ltd., a textile manufacturer and distributor specializing in high-quality terry towels and hospitality textile products.

Vietnam Office:
12th Floor, King Palace Building, 108 Nguyen Trai Street, Thanh Xuan District, Hanoi, Vietnam
Phone: +84.979.218.299 – +84.962.218.299

Netherlands Office:
Peter Sellershof 29, 1325GT Almere, The Netherlands
Phone: +31.6.8524.0265

Email: exim01@ttcholland.vn

What Personal Data We Collect and Why We Collect It

We collect the following data:

Personal data: Name, email, phone number, shipping address, billing information, and user preferences.
Transactional data: Purchase history, order notes, and payment records.
Technical data: IP addresses, browser type, and cookies through analytics and tracking systems.
Form submissions: Inquiries via contact forms.
User-generated content: Product reviews or comments.

We collect this data to:

Process orders and deliver products.
Respond to inquiries and provide support.
Improve website functionality and customer experience.
Comply with legal obligations.
Send promotional emails (only with consent).

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors may download and extract any location data from images on the website.

Contact Forms

When users submit a contact form, we collect the provided name, email address, and message content. This data is retained for customer service purposes for up to 6 months and is not used for marketing unless explicit consent is given.

Cookies

Our website uses cookies to:

Maintain session information.
Remember cart contents.
Track usage via analytics tools.

Cookies may also be set by third-party services such as embedded content (e.g., YouTube, Google Maps) or social sharing buttons. You may disable cookies in your browser settings.

Analytics

We use Google Analytics and/or other similar tools to track user behavior. These services may collect anonymized IP addresses and browser data.

You may opt out via Google’s tools: https://tools.google.com/dlpage/gaoptout

Who We Share Your Data With

We may share your data with the following third parties:

Payment gateways: To process orders securely.
Shipping partners: To fulfill delivery.
Email marketing platforms: With user consent.
Web hosting providers and analytics services.

We do not sell or rent your personal information.

How Long We Retain Your Data

Contact form entries: 6 months
Order records: 10 years (for accounting and legal compliance)
Analytics data: 1 year
User accounts (if created): retained until the user deletes or requests deletion.

What Rights You Have Over Your Data

You may request:

Access to your personal data
Correction of inaccurate information
Deletion of your data
Restriction of processing
Data portability (if applicable)

Where Your Data Is Sent

Your data may be transferred to and stored on servers outside the EU, including in Vietnam, where our headquarters is based. We ensure data protection through agreements with service providers that follow GDPR-compliant practices.

Contact Information for Privacy Inquiries

For all privacy-related questions or requests:

Data Controller: TTC Holland Co., Ltd.
Email: exim01@ttcholland.vn
Phone: +84.979.218.299 / +31.6.8524.0265

How We Protect Your Data

We implement:

SSL encryption across the website
Access controls and secure passwords
Staff training in data protection
Secure backup and data storage systems
Routine system monitoring and updates

Data Breach Procedures

In case of a data breach, we have an internal reporting process to:

Investigate and assess the breach
Notify affected users within 72 hours (if required)
Implement corrective action

Third Parties We Receive Data From

We may receive data from advertising platforms, analytics providers, or payment processors that help us personalize and improve services. This data is handled in accordance with our privacy and data processing agreements.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or user profiling that significantly affects user rights or services.

Industry Regulatory Disclosure Requirements

We comply with local business and data privacy laws in both Vietnam and the European Union (as applicable). Additional disclosures may be made upon request or as required by law.

12th Floor, King Palace Building, 108 Nguyen Trai Street, Thanh Xuan District, Hanoi, Vietnam